To our dear loyal and future customers who have made our quest for quality, professional and a personal service focused web hosting, a reality. Since 2009, Koomohost has been offering web hosting services and we have learned and evolved a lot since our initial launch.
In 2015, we made a change and we are really glad we did. Our entire web hosting infrastructure was moved to Amazon AWS. We are proud to say that it has put our hosting service at a whole different level. Every major component of our hosting platform is running on a global, enterprise grade platform and we (you too!) felt the difference.
The results? No down time, no broken email delivery and no performance issues.
As a web host, we can’t ask for anything more. We are at a point now we can consistently fine tune our servers and provide personal service to you our customer.
Recently, we were able to upgrade our servers to install and configure a sophisticated server set up that has improved the speed of your websites and security. Overall, our customers’ websites, are faster and better protected.
Moving to Amazon AWS has separated us from the basic shared hosting companies, here’s the difference:
- Amazon Route 53 DNS – Reliable, secure and fast Global system that helps visitors connect faster to your site when they type your domain.
- Amazon SES – Email messages from your website use a global, authenticated service that improves email delivery to your visitors.
- Amazon ECS/EBS – Solid State Drives (SSD) for quicker servers, isolated environments for ultra layers of protection for your site.
- Amazon S3 – All of your sites are automatically backed up to on a daily basis to Amazon S3 storage; its safe and protected.
- Amazon CloudFront – A global Content Delivery Network – brings your content to the closest server to your visitor; faster page loads.
What’s in store for the 2015?
We have made a change to focus more on providing customers with their own servers versus putting them on our multi-tenant hosting. Why? With cloud technology becoming more affordable, we can put a single website or a few websites (optimized for server size) to manage the resources (e.g. RAM), monitor performance/security better and provide a better experience for your site visitors.
For those of you on our multi-tenant shared (optimized not maximized) hosting, consider moving to your own server.
For years now we have been offering Google Apps, simply because it is one of the best and offers the best value (e.g. Google Drive) with its productivity suite. Recently, we added Rackspace Email, another great email service built on a large redundant network for great delivery and reliability. Not too mention, a solid SPAM Filtering and Malware fighting feature, helping us do way with unwanted email.
While we have been offering other website applications like Drupal or Joomla for years, we’ll try to emphasize them a bit more. As part of our newest line of applications, we can easily and quickly deploy WordPress multisite and a WooCommerce site for you.
Our team prides itself in providing great, personal and quick customer service. Whether it be to you or your developers, we work hard to get a resolution or answer any questions as fast as possible. We hope to continue to build on that by adding more pages on a Help section on Koomohost.com. This will give you resources to help resolve or answer questions faster should you like to do things your self.
In our efforts to stream line our communication, you may have noticed that we have been using firstname.lastname@example.org. Beginning immediately, email@example.com will be the only email address you need to know. Please update your contact books ASAP. This allows us to track our support tickets, simplify communication and offer a consistent experience even as we add more team members.
Support Hours have never been formally posted but have always been 8 to 5 PM Hawaiian Standard time, After Hours for Emergencies Only. In 5 years or so, we have never had any after hours support. Our Hawaiian Time being later for those of you on the continental U.S., allows for perfect support coverage. We will continue to the same coverage but wanted to formally state it in our upcoming Help Section.
Lastly, we are currently working on WordPress Premium Services (e.g. New Theme Installation) and Internet Marketing Services (SEO) to help you succeed. Look for more info as it develops in 2015.
More Referrals/Customer Target/New Partnerships
Most of our business comes from referrals from existing customers and colleagues in our industry, probably 80% or higher by referral. We are going to make more of an effort to obtain new business from web designers/developers and agencies/partnerships to help us continue our business growth. For example at the close of 2015, we struck a partnership with a web designer/Internet marketer who builds insurance agent sites. We will host and manage their customer WordPress sites.
That’s about it. We are very excited to continue providing you our web hosting services. We are constantly looking for ways to improve, especially in the area of security. As you may know, lots of bad people hacking and attacking web properties out there. You have invested a lot so we understand the need for keeping up our security.
If you haven’t already, consider subscribing to this blog (right sidebar) to get system updates, news and helpful articles. We don’t blog much, maybe 2-4 times a month.
Happy New Year!
– Koomohost Team